FAQ's.

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Pricing

What are your pricing options for pool cleaning?

Our prices start at $198. Each quote is customized based on your pool’s size, condition, service frequency, and whether you prefer weekday or weekend visits. Request a quote and we’ll deliver it within 15 minutes or less.

Are there any additional charges I should be aware of?

Our standard pricing includes all regular maintenance tasks needed to keep your pool in excellent condition year-round. However, certain situations—like equipment repairs or replacements—may incur additional costs. We’ll always communicate these upfront, so you’ll never be surprised by hidden fees.

Is there a minimum contract period for your services?

Nope! We believe in earning your trust—not locking you in. There’s no minimum contract for residential customers. You're free to choose the schedule and duration that works best for you.

What payment methods do you accept?

Currently, we accept payments via major credit cards such as Visa, Mastercard, and American Express.

Do you offer any discounts or promotions for recurring customers or referrals?

Yes! When you refer a friend or family member to us and they hire our services, you’ll receive one month of free service.
So, if you know someone in need of pool maintenance, refer them today! For more details and to start referring, visit our referral page.

Scheduling and Availability

How soon can I schedule a pool cleaning service?

In most cases, we can schedule your pool cleaning within 24 to 48 hours of providing your quote—or sooner, depending on your availability. We prioritize fast response times so your pool gets the attention it needs, right when you need it.

Are your pool cleaning services available on weekends?

Yes, we offer our pool cleaning services on weekends as well. We understand that weekends may be the most convenient time for many of our customers to schedule pool cleaning services. Please note that a weekend premium is added to the price to cover the labor and demand during weekends. Learn more

What areas do you cover in Miami?

At the moment we only have availability in Coral Gables, Coconut Grove, Pinecrest, South Miami and West Miami.

Do you offer emergency pool cleaning services for urgent situations like parties or events?

Yes, we do offer emergency pool cleaning services for urgent situations like parties or events. However, please note that a premium fee applies for emergency services. For more information about our emergency pool cleaning service, we encourage you to visit the Pricing section on our website.

Sapphire Guarantee FAQ's

What is the Sapphire Guarantee?

The Sapphire Guarantee is our unwavering commitment to excellence in pool maintenance. It’s a set of high standards we follow to ensure every client receives top-tier service. This includes:
1- Certified Pool Operators (CPO): Our team is professionally trained and certified to handle every aspect of pool care with expertise.
2- Fully Insured: We carry comprehensive general liability insurance for peace of mind and protection against unexpected incidents.
3- Background-Checked & Drug-Tested Staff: Every technician is screened for reliability and professionalism.
4- Fast, Free Quotes in Under 15 Minutes: Thanks to our efficient systems and satellite-based quoting process.
5- No Long-Term Contracts: We earn your business with consistent quality, not fine print.

How does Sapphire Pool Service ensure quality?

We maintain the highest service standards through a proven, multi-layered approach:
1- Expert Technicians: Every team member is CPO-certified and receives in-depth training.
2- Checklist-Driven Visits: Each visit follows a detailed, step-by-step checklist to ensure nothing is missed — from chemical balancing to securing gates.
3- Ongoing Supervision & Inspections: Supervisors conduct routine quality checks for accountability.
4- Quality Assurance Reviews: We audit our work regularly to ensure long-term pool health and client satisfaction.
5- Customer Feedback Loop: We listen, adapt, and improve based on your input — our service evolves with your needs.

What is CPO certification, and why does it matter?

The CPO certification program, issued by the Pool & Hot Tub Alliance, is recognized worldwide for its rigorous education and training in pool safety and maintenance. Our CPO-certified professionals undergo extensive instruction covering pool and spa chemistry, testing, treatment, filtration, maintenance, and government requirements, equipping them with the knowledge and skills necessary to uphold the highest standards of pool care.

Can I cancel my service at any time?

Yes! You’re free to cancel at any time — no long-term contracts, no penalties. We believe in building lasting relationships through superior service, not binding agreements.

How do you handle customer complaints or concerns?

Your satisfaction is our top priority. If something doesn’t meet your expectations, simply contact us. Our team is responsive, respectful, and trained to resolve issues quickly and professionally.

How quickly can I get a quote from Sapphire Pool Service?

We aim to provide quotes promptly, with most quotes being completed in just 15 minutes. Simply reach out to us through our website by clicking here or give us a call, and our friendly team will gather the necessary information to provide you with a quote in less than 15 minutes, try us.

What sets Sapphire Pool Service apart from other pool cleaning companies?

We’re not your average pool cleaning company. Here’s what sets us apart:
1- Vetted Technicians: Background-checked and drug-tested.
2- Certified Pool Operators: Industry-certified professionals who know pools inside and out.
3- Comprehensive Insurance: For full customer protection.
4- Strict Regulatory Compliance: We go above and beyond local and industry standards.
5- No Contracts: You stay because you love our service, not because you’re locked in.

Pool Cleaning Process

How often should I have my pool cleaned?

For optimal cleanliness and safety, we recommend scheduling weekly pool cleanings as a general guideline. However, certain circumstances may necessitate more frequent cleanings. For instance, if your pool is surrounded by vegetation or after a storm, additional cleanings may be required to maintain water quality and safety. Our team can assess your pool's specific needs and provide customized cleaning schedules to ensure it remains in top condition year-round.

Do I need to be home during the pool cleaning?

No, you don’t need to be home. We follow a detailed system and checklist that ensures consistent and secure service from the moment we enter your backyard until the job is done.

What is involved in a typical pool cleaning service?

Our standard service includes everything needed to keep your pool sparkling clean and balanced. Visit the Pricing section for a complete breakdown of what’s included.

How long does a pool cleaning session usually take?

A session typically takes 15 to 40 minutes, depending on your pool’s size, condition, and environment. Pools with heavy leaf fall or infrequent cleaning may take longer.

Will my pool be cleaned on the same day each week?

Absolutely. We assign a consistent weekly cleaning day based on your preference and availability for predictable, reliable service.

What should I do with my pets during the service?

Please keep pets in a safe, separate area during the cleaning. This helps ensure their safety and allows our technicians to work without disruption.

How do you handle pool cleaning for saltwater pools versus traditional chlorine pools?

We’re experienced with both systems:
Saltwater Pools: We monitor salt levels, clean the salt cell, and maintain the chlorinator system.
Chlorine Pools: We test and balance chlorine levels, use top-grade chemicals, and inspect the filtration system.
To learn more, check out our blog articles on saltwater vs. chlorine pools.

Other

Do you offer pool repair services?

We specialize in pool cleaning and maintenance services. While we excel in keeping your pool clean, safe, and properly maintained, we currently do not offer pool repair services. However, we understand the importance of timely repairs for the functionality and longevity of your pool. Therefore, we're happy to recommend trusted third-party professionals who specialize in pool repairs. Rest assured that we only recommend professionals who meet our standards of reliability and expertise, ensuring that your pool receives the attention it deserves.

Why should I hire a professional pool cleaning service?

Hiring professionals means:
1- Consistent maintenance that prevents costly issues
2- Proper chemical balance for safe, healthy water
3- More free time for you to enjoy your pool with family and friends
With routine service, you avoid the hassle and risks of DIY pool care and gain peace of mind.

Are you licensed and insured?

Yes, we are fully licensed and insured, including comprehensive general liability coverage. Our team is made up of Certified Pool Operators (CPO) who follow strict industry standards, giving you confidence in both safety and professionalism.

Do you offer any satisfaction guarantees for your service?

Absolutely. We stand behind our work with a satisfaction guarantee. Our CPO-certified technicians are background-checked and highly trained. We also believe in flexibility—no long-term contracts required. You can cancel anytime, no questions asked.